Inquiry
For Candidate: Inquiries regarding Test
Please select a contact method.
- Specified Skilled Worker Examination
- [Japan Securities Dealers Association] Salesperson Qualification Examination
- [Information-technology Promotion Agency] Information Technology Passport Examination
- [General Insurance Association of Japan] Non-life Insurance Agent Examination
- [The Life Insurance Association of Japan] Industry common Test
- SPI3
- [Inquiries regarding other exams] Prometric Customer Service
[Japan Securities Dealers Association] Salesperson Qualification Examination
We have compiled frequently asked questions from Candidate into a section titled "Frequently Asked Questions." Please check this section before contacting us.
Reception hours: 9:00 AM to 6:00 PM (excluding Saturdays, Sundays, public holidays, and year-end/New Year holidays)
TEL.03-6635-9408
[Information-technology Promotion Agency] Information Technology Passport Examination
Reception Hours 8:00-19:00 (excluding holidays such as year-end and New Year holidays)
TEL.03-6631-0608
- If you would like to contact us by email, please see "Inquiries regarding Information Technology Passport Examination."
[The General Insurance Association of Japan] Non-life insurance agent examination
Reception Hours 9:00-18:00 (excluding Sundays, holidays, and year-end and New Year holidays)
- On Saturday, we will only be able to accommodate those who will be taking the exam at Test Center on the day of the exam, and those who will be taking the non-life insurance general exam online exam.
- For information on taking and completing the Sompo Insurance University Curriculum Education Program, please use the Educational Affairs Center.
[The Life Insurance Association of Japan] Industry common Test
Reception Hours 9:00-18:00 (excluding Saturdays, Sundays, holidays, and year-end and New Year holidays)
TEL.03-6631-0595
- If you wish to reschedule On the test day of the test, please contact us by 6:00 pm on the next business day of exam date.
- For inquiries regarding Test applications, etc., please contact the agent in charge of application.
- Inquiries using the inquiry form can be used after logging into the "CBT application system".
SPI3 (Test Center Help Desk)
Reception Hours 9:00-18:00 (excluding year-end and New Year holidays)
TEL.0570-081-818
- Please be able to use your computer when making a call.
Prometric Customer Service Center
We have compiled frequently asked questions from Candidate into a section titled "Frequently Asked Questions." Please check this section before contacting us.
Reception hours: 9:00 AM to 6:00 PM (excluding Saturdays, Sundays, public holidays, and year-end/New Year holidays)
TEL.03-6635-9480
- For inquiries regarding passing certificates/certificates, please contact the organization Test Sponsor Test.