Procedures for requesting disclosure, etc.

1. Where to submit requests for disclosure, etc.

To make a request for disclosure, etc., please enclose the required documents with the designated request form, write "Personal Information Request Form Included" in red on the front of the envelope, and mail it to us.
If you wish to request notification or disclosure of the purpose of use of your personal information, please send it in a cash envelope along with the processing fee (see 2.e below).

101-0062
Ochanomizu Sola City Academia 5F, 4-6 Kanda Surugadai, Chiyoda-ku, Tokyo
Prometric Japan Co., Ltd.
Personal information protection manager
Legal and Management Systems Senior Manager

2. Documents and costs to submit for requests for disclosure, etc.

Request form for notification and disclosure of purpose of use of personal information (hereinafter referred to as “Request form for notification of purpose of use of personal information”)... PDF format
Request for correction, addition, or deletion of personal information, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as "Request for correction, etc., suspension of use, etc. of personal information")... PDF format

a. Please download and print the above-mentioned request forms, ``Request for Disclosure of Personal Information/Notification of Purpose of Use'' and ``Request for Correction, etc., Suspension of Use, etc. of Personal Information''.

b. Fill in the required information on the invoice.

c.Required documents along with the invoice

Copy of driver's license ・Copy of residence card ・Copy of passport ・Original seal certificate
Copy of residence card ・Copy of special permanent resident certificate ・Copy of health insurance card
(In either case, if there is information on the domicile, please black it out.)

(1) When the individual requests disclosure of personal information and notification of purpose of use
Please submit two types (one copy each) from Lists 01 and 02.
However, in the case of a "copy of driver's license" or "copy of passport," please submit either one.

(2) When the person in question requests correction, etc., suspension of use, etc. of personal information.
Please submit one copy from lists 01 and 02.

d. If a request is made by someone on your behalf, please submit one document proving your relationship with the person listed below.
(Please fill in the information about your permanent address in black.)

If the requester is the parent of the target person → a copy of the family register
If the requester is the target person's adult guardian → Adult guardianship registration certificate
If the requester is a voluntary representative of the target person → Power of attorney

In addition, the representative will need one of the following documents to prove their identity. Please submit two types (one copy of each) from the following.
However, in the case of a "copy of driver's license" or "copy of passport," please submit either one.
(Please black out the information about your permanent address.)

Copy of driver's license
a copy of passport
Original seal certificate
Copy of health insurance card
Copy of residence card
Copy of residence card
Copy of special permanent resident certificate

e.Cost: A fee of 2,000 yen per piece of personal information will be charged only for notification of purpose of use and processing of requests for disclosure. Please enclose it with the request you send by cash or registered mail.
We will begin processing after confirming payment.

3. How to respond to requests for disclosure, etc.

We will respond in writing as indicated on the invoice.
Please note that personal information about customers who do not use our services for a certain period of time may be deleted.

4. Purpose of use of personal information obtained in connection with requests for disclosure, etc.

Personal information obtained in response to a request for disclosure, etc. shall be handled only to the extent necessary for the request for disclosure, etc.
Submitted documents will not be returned. After we have responded to your request for disclosure, etc., we will appropriately manage and dispose of your information.

Reasons for non-disclosure of personal information

In the following cases, we will not be able to respond to your request for disclosure of personal information.
If we decide not to disclose the information, we will notify you to that effect and explain the reason.

When the identity of the individual cannot be confirmed, such as when the address listed on the invoice, the address listed on the document for identity verification, and the address registered with our company do not match.
When a request is made by a representative, if the authority of representation cannot be confirmed.
If there are any deficiencies in the prescribed documents to be submitted.
If the personal information held by our company cannot be identified based on the contents of the invoice
If there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party.
In cases where there is a risk of significant hindrance to the proper implementation of our business.
If it violates laws and regulations

5.About revisions

Some of the contents of this disclosure request procedure may be revised in order to protect customers' personal information and to respond to changes in laws and regulations.
Please check this website (Procedures for Disclosure, etc.) each time you proceed with a request for disclosure, etc.

Date of enactment: June 1, 2004
Latest revision date 2022.5.31

Prometric Japan Co., Ltd.
CEO
James Hagenbusher