Regarding personal information protection

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  2. Regarding personal information protection

As part of our efforts to protect personal information, we have posted the following matters that we should make public, so please take a look at them.

1.Purpose of use of personal information obtained through methods other than direct writing

(1) The types and purposes of use of personal information that our company collects in the course of business operations are as follows.

Types of personal information purpose of use
Group applicant information
  1. To perform test registration or Scheduling procedures, administer the test, process test results, and bill for Test Fee on behalf of the organization applying for the test. (We may collect sensitive personal information.)
Video of visitors at the entrance and Candidate in Test room
  1. To ensure security
  2. To ensure proper administration of Test

2.About retained personal data

(1) The types and purpose of use of retained personal data handled by our company are as follows.

Types of personal information purpose of use
Prometric ID registrant information
  1. To save you from repeatedly entering basic information when you take a test conducted by our company again.
  2. Our company or testing organization may provide you with information related to our company's or testing organization's services, sales information, and marketing activities (seminars, events, campaigns, newsletters, etc.) by email, post, fax, or telephone. to contact you
  3. For other purposes related to our Test distribution service.
Test applicant information

To perform test registration or Scheduling procedures, test administration, processing test results, and requesting Test Fee on behalf of the test organization.

(When taking the exam, we may collect personal information that requires special consideration from applicants in order to provide appropriate support, such as the use of wheelchairs or medical equipment.)
Personal information obtained in connection with inquiries To respond to inquiries received regarding customer examinations, etc.
Personal information of employment applicants To conduct recruitment selection of human resources required by our company
Personal information of current employees To carry out personnel management operations and communications within our company.
Personal information of retirees To perform personnel management operations for retired employees as stipulated by law and to contact them as necessary.
Personal information of business partners To conduct communications related to business with our company, such as greetings, etc.

(2) Providing personal information is voluntary, but if you do not provide it, we will not be able to achieve the purpose of use described in 1. above, and there may be problems such as not being able to take the test.

(3) Our company may outsource some of the handling of personal information to a subcontractor within the scope of the above-mentioned purpose of use of personal information. We will implement appropriate safety management measures for our subcontractors.

(4) Measures taken for the safe management of retained personal data are as follows.

  1. Formulation of basic policy
    Our company has established a personal information protection policy based on the Personal Information Protection Act and JIS Q 15001 with the aim of properly managing personal data.
  2. Establishment of regulations regarding the handling of personal data
    We have established internal regulations based on our personal information protection policy regarding how to handle personal data, who is responsible, and what their duties are.
  3. Organizational security control measures

    In our personal information protection management system, we have clarified the scope of employees who handle personal data and the scope of personal data handled, and have established a reporting and communication system in the event that we become aware of facts or signs of violation of laws or handling regulations.
    In addition, we will conduct internal audits, etc. to confirm the status of compliance with regulations as necessary, and if any violations are discovered, we will take corrective measures.

  4. Personnel safety management measures
    We provide education on personal information protection to employees, etc., and ensure that they are fully aware of laws, internal regulations, etc. We also obtain written pledges from employees regarding the confidentiality of personal data.
  5. Physical safety control measures
    We have implemented measures to control entry and exit within our offices and prevent entry and exit by unauthorized persons. Additionally, when transferring personal data, we take measures to prevent theft or loss.
  6. Technical safety control measures
    In addition to controlling the personnel who can access personal information databases, etc., we have introduced mechanisms to protect information systems from unauthorized external access, malware, etc.
  7. Understanding the external environment
    In order to handle statistical analysis and inquiries requested by test organizations, we may outsource the relevant work to Prometric 's U.S. headquarters and group companies in Malaysia and Ireland. In such cases, we implement safety management measures based on information provided by the Personal Information Protection Commission and after understanding the system regarding protection of personal information in the foreign country.

For inquiries and complaints regarding the handling of retained personal data and the measures taken for the safe management of retained personal data, please contact the following:

Name of the person making the request: Personal Information Protection Manager (Senior Manager, Legal and Management Systems)
Address: 5F Ochanomizu Sola City Academia, 4-6 Kanda Surugadai, Chiyoda-ku, Tokyo 101-0062
Contact: Inquiries regarding protection and disclosure of personal information

3.Requests for disclosure of personal information, changes to Prometric ID registration information, and other inquiries

(1) When we receive a request from you to notify us of the purpose of use, disclose, correct, add or delete content, stop using, erase, or stop providing your personal information to a third party (hereinafter referred to as a "request for disclosure, etc."), we will respond after verifying your identity. For details, please see "Procedure for requesting disclosure, etc."

(2) In addition, you can check the personal information registered with your Prometric ID from the "Login" page on the dedicated page for each exam, and change it from "Click here to change your registered information."

(3) Please note that personal information about customers who do not use our services for a certain period of time may be deleted.

(4) Any other complaints or inquiries regarding our handling of personal information should be made through the "Inquiries Regarding Protection and Disclosure of Personal Information" section.

4.Certified personal information protection organization that our company is a member of

Japan Information Economy and Society Promotion Association

相談窓口：個人情報保護苦情相談室
住所：〒106-0032 東京都港区六本木一丁目9番9号六本木ファーストビル内
電話：03-5860-7565 または 0120-700-779

Date of enactment: June 1, 2004
Latest revision date 2022.5.31

Prometric Japan Co., Ltd.
CEO
James Hagenbusher

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