Examination ticket ordering site user guide

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Exam tickets (Voucher) can be ordered from the online examination ticket ordering site (Voucher Express). If you are using the service for the first time, you will need to apply for an account.
Here we explain the procedure from applying for an account to purchasing test tickets.

Introduction

First, please read and agree to the following before starting to use the exam ticket ordering site (Voucher Express).

About exam tickets

Candidate can complete payment with their exam ticket when Scheduling themselves. Examination tickets can be purchased in bulk by companies and organizations.
The purchaser will distribute the purchased exam tickets to Candidate.
Payment can be made in advance by credit card or bank transfer. Advance application is required for advance payment by bank transfer.
Please check the "Terms and Conditions for Purchase and Use of Examination Tickets" in advance.

Click here for exam ticket purchase/terms of use

Notes

Apply for account

  • You will need to apply for an account to place an order. It will take several days, so please be sure to take your time.

Payment

  • The only payment method available after creating an account is credit card.
  • For deferred payment by bank transfer, you must apply in advance after creating an account and before making a purchase. Approval of your application will take 5 business days.
  • Business days are days excluding Saturdays, Sundays, holidays, and year-end and New Year holidays.
Click here for account application instructions
Click here for exam ticket purchase instructions
Click here for other functions

Application flow

① Apply for an account (10 Approximate Exam Length), ② Complete account registration within 5 business days (orders can be made by credit card). If you wish to use bank transfer, additional advance application is required. ③ Advance application for bank transfer (Approximate Exam Length 10 minutes) ④ Approval completed within 5 business days (orders can be made by bank transfer + credit card)
① Apply for an account (10 Approximate Exam Length), ② Complete account registration within 5 business days (orders can be made by credit card). If you wish to use bank transfer, additional advance application is required. ③ Advance application for bank transfer (Approximate Exam Length 10 minutes) ④ Approval completed within 5 business days (orders can be made by bank transfer + credit card)

Application procedure

Apply for account

Step1: Access the exam ticket ordering site

Click here for the exam ticket order site

Step2: Start account application

Please access the exam ticket ordering site and click "New" for new users.

The language can be switched between Japanese and English from Language on the top left of the screen.

Examination ticket ordering site_Login screen

Step3: Enter required information

Please enter all items and click register.

Notes
  • Please enter all items in Roman letters.
  • Only personal email addresses used by your company can be registered. Group addresses, free addresses such as gmail, and email addresses that have already been used to create Prometric ID cannot be used.
  • The answer to your secret question is required in case you forget your username or password.
Examination ticket ordering site_Enter required information

Step4: Answer the questions

Please answer the four questions as follows. Please select "Yes" only for the last question.

  • Question 1: “Are you a Test at a Prometric test center?”
    Please select "No".
  • Question 2: “Do you own a test center?”
    Please select "No".
  • Question 3: “Are you the person in charge of the certification organization that distributes exams through Prometric?”
    Please select "No".
  • Question 4: “Do I need access to purchase Voucher?”
    Please select "Yes".

Step 5: Activate your account

An account activation link will be sent to your registered email address.

Step 6: Receive account activation email

Please check the email sent from [email protected].

The email will contain a URL and an activation code that is valid for 24 hours.

Click on the URL.

Exam ticket ordering site_activation email

Step 7: Enter activation code

Please enter your activation code and CAPTCHA authentication.

After entering the information, you may be returned to the login screen. Please enter your registered user name and password and click "Log on".

Examination ticket order site_Enter activation code

Step8: Select exam ticket type

Select the type of exam ticket to be issued. Here, select "Easy Serve Global Voucher (12-digit Voucher only)".

Step9: Login

Please enter your registered user name and password and click "Log on".

Examination ticket ordering site_Login screen

Step10: Create profile

Steps to create a profile will be displayed. Click "Next".

Examination ticket ordering site_Profile creation procedure

Step11: Enter account information

Select or enter the following and click "Save".

  • company type
    If you are a general company, please select "Corporation".
  • Correspondence Culture
    Please select "ja-JP".
  • Company name, address
    Please be sure to enter in Roman characters.
  • telephone number
    Please enter Japan's country code starting from 81. The number excludes 0.
    Example) "03-0000-0000" becomes "81-3-0000-0000".
Examination ticket ordering site_Account information input

Step12: Application completed

Your application has been completed. Please allow 5 business days for Prometric to complete the process. We will notify you via email once the procedure is complete.

You will not be able to log in until the process is completed.

Step13: Receive email

An account creation email will be sent to you.

After registration is complete, you will be able to use your credit card to purchase exam tickets.

If you would like to pay by bank transfer (prepayment), please continue to follow the "Bank transfer (prepayment) application procedure" below.

Examination ticket_account creation notification email

Bank transfer (prepayment) application procedure

Step1: Log on

Please enter your registered user name and password and click "Log on".

Examination ticket ordering site_Login screen

Step2: Select bank transfer application form

Select "CD/Cash deposit (prepayment, bank transfer) application" from the menu on the left side of the screen.

CD application selection

Step3: Select region

Select your region. Select "Tokyo" from the list that appears and click "CD Application".

CD application region selection

Step4: Application completed

A registration completion email will be sent within 5 business days. After receiving the registration completion email, you can use bank transfer (prepayment).

Notes

Please keep the "Reference Number" written in the registration completion email in a safe place. Required when ordering exam tickets.

Order procedure

Step1: Log on

Please enter your registered user name and password and click "Log on".

Examination ticket ordering site_Login screen

Step2: Select new order

Select "New Order" from the menu on the left side of the screen.

Examination ticket_new order

Step3: Search for exam tickets

Be sure to set the type, exam ticket specifications, and Test Sponsor Name before clicking "Search".

Notes

  • Please check the "Examination Ticket Detailed Information List" for the type.
  • Please select "Prepaid" for the exam ticket specification.
  • For Test Sponsor Name, please select the name of Test Sponsor organization that is conducting Test.
Examination ticket search

Step4: Selection of exam ticket

Select the exam ticket you would like to purchase from the displayed exam tickets.

Notes

Some exam tickets require authentication at the time of purchase. An input screen will appear, so please enter your member (partner) ID.

Examination ticket selection

Step 5: Enter the purchase quantity

Enter the number of tickets you want to purchase and click "Next."

Notes

  • Purchase quantities may be limited.
  • Please be sure to check the expiry date.
  • The expiration date can be selected as exam date up to the displayed date.
Examination tickets_Enter number of purchased tickets

Step6: Select payment method

Please check the following notes before selecting from the displayed payment methods.

Notes

  • After creating an account, you can only choose to pay by credit card. Please select "VISA" or "MASTERCARD".
  • If you have completed the bank transfer (prepayment) application, you can select bank transfer (prepayment). Select “CASH DEPOSIT”.
  • If you have not applied for bank transfer (prepayment) yet, please check the bank transfer (prepayment) application procedure.
  • Payment methods other than "VISA", "MASTERCARD", and "CASH DEPOSIT" cannot be used.
Selection of examination ticket payment method
The instructions will differ depending on the payment method you select. Please check the following depending on your payment method.

For bank transfer (prepayment)

  1. In the "Reference Number" input field that appears on the screen, enter the "Reference Number" that was included in the completion email for your bank transfer (prepayment) application, and click "Next."
  2. The order details and test ticket usage rules will be displayed, so please check the terms and conditions and click "Confirm order".
  3. You will receive an email with instructions for billing and bank transfer. For details, please check the "Information regarding bank transfer of examination tickets".

For credit cards

  1. Check the order details displayed on the screen, enter your credit card information, and click "Next".
  2. The order details and test ticket usage rules will be displayed, so please check the terms and conditions and click "Confirm order".
  3. The order completion screen will be displayed and an order completion email will be sent.

Step7: Delivery of exam tickets

Instructions for exam tickets will be sent via email within 3 business days from the date of payment if paid by bank transfer (advance payment), or after the order is completed if paid by credit card.

Click "Download your Vouchers" at the top of the email. You will be redirected to the Voucher Express logon screen.

Examination ticket delivery email sample

Step8: Download the exam ticket

When you log on, an Excel file containing exam ticket information will be automatically downloaded.

Please check the following for details.

  • "Voucher Number": Examination ticket number. Candidate will need it when Scheduling.
  • "OrderEndDate": Expiration date. You can Scheduling exam date until the date listed.
  • "Status": If Available, it is unused or can be used. You can also check the usage status. Please check "Other functions" for details.
Examination ticket delivery sample
Examination ticket delivery sample

Other features of Voucher Express

Introducing the features available with Voucher Express. Some functions are available from the menu that appears after logging on.

Order history
Examination ticket order details You can check the details of your order.
Examination ticket details You can check the usage status of your exam ticket.
Reordering exam tickets You can reorder the same exam ticket that you previously ordered.
Payment details reissue The statement sent when the exam ticket was delivered will be resent to the email address registered in your Voucher Express account.
Re-download request The exam ticket delivery email will be resent to the email address registered in your Voucher Express account.
extract button A list of past orders will be sent to your registered email address.
account information
Confirm/change registration information You can check and change the information registered in your account. Email address, company name, and full name cannot be changed.
report
Report extraction You can download the order history of exam tickets in csv format.
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